Pluno for Zendesk

Pluno for Zendesk

Smarter escalated ticket management with higher CSAT.
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Pluno enhances Zendesk ticket management by enabling one-click escalations to Jira or Slack with customizable templates. It automates updates, tracks SLAs, and synchronizes communication across platforms to improve resolution times and customer satisfaction.

Free
Pluno for Zendesk screen shot

How to use Pluno for Zendesk?

Pluno integrates with Zendesk to streamline ticket escalations to Jira or Slack. It automates the tracking of updates and ensures all stakeholders are informed, reducing the need for manual follow-ups and improving efficiency in ticket resolution.

Pluno for Zendesk 's Core Features

  • One-click ticket escalation to Jira or Slack
  • Customizable escalation templates
  • Automatic tracking of updates across platforms
  • Synchronized communication between teams
  • Automated SLA tracking and reminders

    • Pluno for Zendesk 's Use Cases

  • Support teams can escalate tickets quickly without losing context, improving resolution times.
  • Engineering teams receive all necessary information upfront, reducing back-and-forth.
  • Managers can monitor ticket progress without manual updates, focusing on leadership.
  • Customers stay informed on their ticket status, enhancing satisfaction.
  • Teams can handle higher ticket volumes efficiently without additional resources.

    • Pluno for Zendesk 's FAQ

    Most impacted jobs

    Support Agents
    Customer Service Managers
    Engineering Teams
    IT Support
    SaaS Companies
    Customer Success Teams
    Technical Support
    Helpdesk Staff
    Operations Managers
    Product Managers

    Pluno for Zendesk Youtube Reviews

    Pluno for Zendesk 's Tags

    #Zendesk#Jira#Slack#Ticket Management#Customer Support#Automation#SaaS

    Pluno for Zendesk 's Alternatives